• Shipping time is usually 5-15 business days. However, please note that minor delays may occur due to flight disruptions or weather conditions. In such cases, we appreciate your patience.

• If in stock, we will ship within 24 hours. If not, it may take 1-3 days to prepare the order before shipping.

They are Original designer. We can guarantee you will get 100% same products as the pictures displayed. Meanwhile we also offer Original quality, submit an inquiry please.

• Yes, we offer worldwide shipping.
  For more info contact support

Our website is 100% legit. (The best Retailer, Reseller) We guarantee you that you will receive our shoes and that we only sell the best quality, so you can place your order with confidence. 

• We work with a variety of shipping companies (e.g. FedEx, DHL, UPS, EMS, USPS and local postal services) to ensure the best delivery options for different countries/regions.

• You can check the status of your order by logging into your user account. Tracking numbers are usually updated within 5 business days. We will notify you via email once the tracking number is available. If it's been more than 7 days and you still haven't gotten a tracking number, please contact us to make a query.

• We will notify you via email once we have a tracking number (Tracking number are usually updated with 5 business days, varies on arrangement of an order). You can track your package by visiting the website of the relevant shipping company. If there is currently no status update, please wait a few days for tracking information to be updated.

• When we ship your package, the shipping company may not provide an update immediately because your package is in transit. It is en route from our warehouse to the next sorting facility. Once it arrives at the next picking facility, it will be updated. It may take a few days (usually 5-10 days) to see any activity after it has shipped from our. Sometimes it can take some time for the information to be updated, so please be patient.

• We accept multiple payment methods including paypal, credit card, debit card, zelle, venmo, etc.

• Yes, your payment is safe. SSL Shopify and PAYPAL secure, use highly secure encryption technology. If you have any problems with your payment, you can contact us and we will refund any unidentified payments.

• Duties and taxes on international orders are the responsibility of the customer and are not included in the checkout price. Most countries/regions do not require additional taxes, but please check your local regulations. If your package is seized or lost in transit, please provide valid proof and we will work with you to find a solution.

• Please note that we can assist you in changing the size, color or shipping address before the package is shipped. After the package has been shipped, we are unable to make any changes or cancel the order. To cancel a paid order, you will need to contact us and provide all necessary information. Shipped orders cannot be canceled. Before shipping, we can update your shipping address. To ensure that your package is delivered correctly, please make sure that your address is complete and accurate, including the apartment/suite/room number (if applicable).

• Yes, we accept returns and exchanges. However, please note that return shipping costs and any associated risks are the responsibility of the customer. For more information, please see our Refund Policy section.

International shipping is not 100% controllable, about 0.03% of our parcels might get lost and we will offer you following solutions if it’s lost: 1) sending you a new parcel right away. 2)making full refund to you right away

First you need to check the tracking number on the parcel, compare it to the tracking number on our website and see whether they are same.
If they are same they please take photos for the tracking lable and the products you received. We will offer you solutions in 24 hours.

For most of bags: packed with dust bag. They are not packed with original box because the original box will increase the transportation cost in the end. If you need the original box, please buy it separately.
For the wallets, shoes and accessories: packed with dustbag and original box.